u/Savings-Fun4226

We’re a startup using AWS Activate credits through a partner startup program. The credits are active, valid, and have a large remaining balance, but they were not applied to our recent AWS invoice.

AWS Support confirmed that the issue was not because the credits expired, were exhausted, or were invalid. They said the credits were missed because our AWS account changed AWS Organizations billing-family membership during the billing month, which caused the billing period to split. Because of that, the credit was apparently not picked up during invoice generation.

The frustrating part is that there was no clear email warning, console alert, billing-risk notification, or confirmation message telling us that this organization/billing change could prevent active credits from applying to the invoice. From our side, the credit looked active and available, so we had no reason to expect a full invoice without credits applied.

AWS is saying they cannot retroactively rerun the old billing period and suggested contacting the startup program partner for possible authorization of an adjustment.

Has anyone here faced a similar AWS Activate / AWS Organizations billing-family issue? Were you able to get AWS to issue a credit memo, service credit, or invoice adjustment? Any advice on the right escalation path would be appreciated.

Update - Issue Resolved, bill got waived off. Thanks to the Team.

I am using the Opus 4.8 Max efforts model and a detailed design prompt. The Kiro Opus model is so dumb it does opposite what is mentioned in the prompt. From yesterday the 4.8 is providing very low quality contents. It takes so much time to generate and upon running it all flop. Looks AI Slop. Team Krio, please take this feedback and improve the model thinking and quality generate efforts.

Hi everyone,

I applied for Razorpay to accept payments for my startup, but the account was rejected as “business not supported.”

Razorpay replied that specific details in my application align closely with an existing Razorpay account and, based on their internal policies, they cannot proceed with activation. They also said they cannot share further specifics due to internal checks.

I did create a Razorpay account earlier, but that was for a different business/use case. My startup is a separate business with a different website, product, model, and payment purpose.

My questions:

1. Has anyone faced this issue with Razorpay where a new business account was rejected because the founder/proprietor had an older account?
2. Is there a proper escalation path to get a manual review?
3. Should I request closure/deactivation of the previous Razorpay account and then reapply?
4. For Indian SaaS businesses, which payment gateways are more practical for domestic + international payments?

Any guidance from founders, Razorpay users, fintech folks, or anyone who has gone through this would be really helpful.

Thanks!

Hi everyone,

I applied for Razorpay to accept payments for my startup, but the account was rejected as “business not supported.”

Razorpay replied that specific details in my application align closely with an existing Razorpay account and, based on their internal policies, they cannot proceed with activation. They also said they cannot share further specifics due to internal checks.

I did create a Razorpay account earlier, but that was for a different business/use case. My startup is a separate business with a different website, product, model, and payment purpose.

My questions:

1. Has anyone faced this issue with Razorpay where a new business account was rejected because the founder/proprietor had an older account?
2. Is there a proper escalation path to get a manual review?
3. Should I request closure/deactivation of the previous Razorpay account and then reapply?
4. For Indian SaaS businesses, which payment gateways are more practical for domestic + international payments?

Any guidance from founders, Razorpay users, fintech folks, or anyone who has gone through this would be really helpful.

Thanks!

Hi everyone,

I applied for Razorpay to accept payments for my startup, but the account was rejected as “business not supported.”

Razorpay replied that specific details in my application align closely with an existing Razorpay account and, based on their internal policies, they cannot proceed with activation. They also said they cannot share further specifics due to internal checks.

I did create a Razorpay account earlier, but that was for a different business/use case. My startup is a separate business with a different website, product, model, and payment purpose.

My questions:

1. Has anyone faced this issue with Razorpay where a new business account was rejected because the founder/proprietor had an older account?
2. Is there a proper escalation path to get a manual review?
3. Should I request closure/deactivation of the previous Razorpay account and then reapply?
4. For Indian SaaS businesses, which payment gateways are more practical for domestic + international payments?

Any guidance from founders, Razorpay users, fintech folks, or anyone who has gone through this would be really helpful.

Thanks!

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Need urgent help from someone at AWS or anyone who knows someone at AWS.

My startup’s AWS account was suspended because it was linked to another old account that had pending billing dues. AWS Support told me that once the related account dues were cleared, the startup account could be reviewed/reinstated.

I took debt and cleared the dues on the related account because my startup infrastructure and development work were getting affected. After clearing it, I tried logging into the startup account again, but it is still suspended - now showing an account verification issue.

I haven’t received any verification email or clear next steps, and the support case is still waiting on internal review. This is really stressful because I did exactly what support advised, but the account is still blocked.

This account is for a legitimate early-stage startup, and the suspension is affecting our development, deployment, and operations.

If anyone from AWS, AWS Support, AWS Activate, or someone who knows the right escalation path can help get this reviewed by the account verification/reinstatement team, please help. I’m ready to provide identity verification, domain proof, payment proof, or any required documents.

Any help or escalation would mean a lot.