Would you expect the dealer to cover this?
Hi everyone,
I’m looking for some advice regarding a Volvo V60 Cross Country D3 AWD (2017) that I purchased from a dealership in Sweden on June 1st.
The car had around 167,000 km (104,000 miles) on it at the time of purchase.
After only about 1 month of ownership, and well under 3,000 km driven, the car displayed a service reminder saying service was due within 2 months. When I contacted the dealer, they replied that they normally try to ensure cars do not require service within 3 months or 300 Swedish miles (3,000 km) after purchase.
I then had the vehicle inspected and serviced at a Volvo workshop. During the visit they found:
Oil contamination/oil residue underneath the engine, requiring diagnostic work to identify the source.
The car needs a 4-wheel alignment.
Uneven front tire wear, with approximately 3 mm remaining on the inside edge of the front tires.
The workshop advised me to minimize driving until the issue has been addressed.
The dealer has now asked me to send them the workshop estimate before deciding how to proceed.
My questions are:
Does this sound like something a dealer should reasonably be responsible for when the issues appear only one month after purchase?
Could an oil leak and alignment issue like this realistically have existed before the sale?
Has anyone dealt with similar situations involving Volvo dealers or used car dealerships?
If you were in my position, would you expect the dealer to cover the service, diagnostics, alignment, or all of the above?
For context, I actually like the car and I’m not trying to return it. I simply feel that a vehicle purchased for this amount of money should not require this level of work after only a month of ownership.
Any thoughts or experiences would be greatly appreciated.