When your grays get a $85 cover charge…
Hey everyone!
I’m looking for some honest feedback because I feel like quite a dumbass on a situation that happened yesterday. I totally own my part in this, I’m definitely a people pleaser to my own detriment. I hate making people feel uncomfortable, and I probably should have asked more questions when things started taking longer than expected.
I’m 44 and have been getting partial highlights for over 20 years. I recently went to a new salon that my daughters recommended. When I booked, the price was $133 for a partial highlight, cut, and style. I already had to pay when I booked half when I scheduled.
When I sat down, I had a very young, sweet stylist who seemed a little unsure of herself. Another senior stylist came over to look at my hair and talk through things with her. While making small talk, I said something like, “Yeah, just a partial highlight to touch up these roots, the grays are starting to peek out.”
In my mind, “touching up the roots” meant foiling my root regrowth like I’ve had done for years. I didn’t realize until checkout that a separate single process base color/root touch up had been added for $85 on top of the partial highlight service.
The appointment ended up taking about 3.5 hours. By the end, I was anxious to leave, so when she asked if I wanted my hair styled/curled, I said no even though the style was included in the original service.
When I checked out, my total was $155 instead of the $133 I had expected. And I was like oh they probably charge more for the toner but I didn’t realize that the total was actually $218! because they had already charged the initial $66.
I feel so silly for not speaking up, but I genuinely didn't know an additional $85 service was being performed. There wasn't a conversation along the lines of, “Do you also want your grays covered with a base color? That's an additional $85,” or anything letting me know my total was going to change from $133 to $218.
I’m not looking to get something for free, and I don't want to be unfair to the stylist. She was very sweet. I’m just uncomfortable paying an additional $85 for a service I didn't realize I was agreeing to.
I feel like a fool so please be kind. I’m just trying to get some advice on what I should do if anything maybe I should just chalk it up to a misunderstanding and go from there?