u/SettingAdmirable7064

Dear Rapido Team and everyone tagged, please read this carefully.

I live in Guwahati, Assam. I left my primary job and started working with Rapido. At home, I only have my mother, and we live in a rented house. About four months ago, I bought a scooter on EMI because I thought that by working all day, I would at least be able to earn a decent amount every month.

You charge ₹225 as a subscription fee, which is valid for only 7 days. Even that is okay, but there is also a wallet requirement where we have to maintain around ₹300 in the name of GST and other charges. Still, I somehow managed everything.

I always did my work honestly and sincerely. However, 3–4 days ago, a woman's husband booked a scooter ride. When I reached the pickup location, I saw that the woman was accompanied by a child who appeared to be around 7–8 years old. I politely told her, “Ma’am, I’m sorry, but I cannot take two passengers on a scooter. Please cancel the ride.”

I also suggested that she book a Rapido Auto because three people could travel in it comfortably. But she became very angry. She said that it was our job to take customers to their destination. I replied that she was right, but carrying two passengers on a bike is against the rules, and if there is a traffic check, I would be the one fined.

She became even more upset because I suggested booking an auto. She started using abusive language and saying very hurtful things to me. I told her, “You are a woman, and if I say anything in return, I will be blamed.” I requested her to ask her husband to cancel the ride.

After creating a lot of drama and saying many insulting things, she finally canceled the ride. I moved on to another ride. About 30 minutes later, I received a notification saying that my account had been suspended for 100 years.

After that, I received a call from Rapido customer support. They told me that I had used abusive and inappropriate language, and because of that, my ID had been blocked. I started crying because I have never used abusive language with anyone in my life.

Later, I went to Rapido’s office in Beltola, Guwahati, and explained everything to one of the staff members. He said that it would be very difficult to remove a 100-year suspension and suggested that changing my phone number might help.

I want to make one thing very clear: if Rapido wanted to suspend me for 100 years, they should have arranged a conference call between me and the customer. Then it would have become clear that I had done nothing wrong.

I want to know whether your system only listens to customers. Do riders have no value? Are we not heard at all?

I also remember that the woman said to me, “What is your status? You are just an ordinary rider.” Where can riders file complaints against customers? You listen to customers, but who listens to us?

I do not know how my account will be reopened, but I am 0% at fault in this incident. For many days, I have been confused, wondering what mistake I made. She abused me, she misbehaved with me, but my account was banned.

Please help me. If anyone is reading this, please share this post as well. I have no other option. If my account is not reopened, I do not know what I will do.

I have created a temporary email account. Please contact me if anyone can help.(( seneriohart@gmail.com

Dear Rapido Team and everyone tagged, please read this carefully.

I live in Guwahati, Assam. I left my primary job and started working with Rapido. At home, I only have my mother, and we live in a rented house. About four months ago, I bought a scooter on EMI because I thought that by working all day, I would at least be able to earn a decent amount every month.

You charge ₹225 as a subscription fee, which is valid for only 7 days. Even that is okay, but there is also a wallet requirement where we have to maintain around ₹300 in the name of GST and other charges. Still, I somehow managed everything.

I always did my work honestly and sincerely. However, 3–4 days ago, a woman's husband booked a scooter ride. When I reached the pickup location, I saw that the woman was accompanied by a child who appeared to be around 7–8 years old. I politely told her, “Ma’am, I’m sorry, but I cannot take two passengers on a scooter. Please cancel the ride.”

I also suggested that she book a Rapido Auto because three people could travel in it comfortably. But she became very angry. She said that it was our job to take customers to their destination. I replied that she was right, but carrying two passengers on a bike is against the rules, and if there is a traffic check, I would be the one fined.

She became even more upset because I suggested booking an auto. She started using abusive language and saying very hurtful things to me. I told her, “You are a woman, and if I say anything in return, I will be blamed.” I requested her to ask her husband to cancel the ride.

After creating a lot of drama and saying many insulting things, she finally canceled the ride. I moved on to another ride. About 30 minutes later, I received a notification saying that my account had been suspended for 100 years.

After that, I received a call from Rapido customer support. They told me that I had used abusive and inappropriate language, and because of that, my ID had been blocked. I started crying because I have never used abusive language with anyone in my life.

Later, I went to Rapido’s office in Beltola, Guwahati, and explained everything to one of the staff members. He said that it would be very difficult to remove a 100-year suspension and suggested that changing my phone number might help.

I want to make one thing very clear: if Rapido wanted to suspend me for 100 years, they should have arranged a conference call between me and the customer. Then it would have become clear that I had done nothing wrong.

I want to know whether your system only listens to customers. Do riders have no value? Are we not heard at all?

I also remember that the woman said to me, “What is your status? You are just an ordinary rider.” Where can riders file complaints against customers? You listen to customers, but who listens to us?

I do not know how my account will be reopened, but I am 0% at fault in this incident. For many days, I have been confused, wondering what mistake I made. She abused me, she misbehaved with me, but my account was banned.

Please help me. If anyone is reading this, please share this post as well. I have no other option. If my account is not reopened, I do not know what I will do.

I have created a temporary email account. Please contact me if anyone can help.