Location Deactivated. Nobody can give me a reason why?
I’ve been using square for over 3 years. Last year I added 3 different locations. They flagged and deactivated one location and would not tell me why. Whatever I moved on. Made a duplicate and kept trucking. I just received a debit card for my newest location (not the duplicate) and I activated the card and started to use it. Well I tried to use it to send money to someone on Venmo. It kept declining. I reach out to square about the declining. They say it’s because I’ve done too many peer to peer transactions. I told them I have never done a single peer to peer transaction and that the card was just activated. They couldn’t explain the issue to me. Whatever I transferred the money to my main bank. Yesterday I was at a market 3 hours away and my card reader wasn’t working. I reach out to square. They tell me that location has been deactivated. I freak out. Why? They keep telling me that for security reasons they can’t tell me. I am the only account holder! They can’t even tell the account holder what’s going on? So it seems like after I activated my card and tried to use it on Venmo they deactivated my account. No email. No explanation. Nothing. How is this legal? Luckily I was able to take payments through another location on square but WTF. I do permanent jewelry. I have never had a charge back. And I have done over 10k without a problem in that location. Nobody will tell me what’s going on. My card still works despite them saying the location is deactivated. What the heck do you do?