u/ShoogieBoogie7

I'm sure this has been asked a million times here and yes I will go look at older posts, but I wanted some fresh insight too. I was considering the Zonli 4 inch futon until I realized it has a polyester fill. I've heard J Life International has a tendency to get lumpy and is basically a cheap imitation. Without actually buying from a true Japanese artisan, IS there even a good brand that won't break the bank but also isn't polyester?

Anyone else have the issue lately where you initiate a return, request a refund, do NOT ask for a replacement, and they send one anyway? It's happened a few times now and it's really annoying. Is this maybe a result of replacing people with AI and it's causing more mistakes? Not to mention it delays when you get the refund.