We had a demo with servicenow and it tbh looks great, but i'm not convinced we need something that heavy.
Has anyone switched to monday service, freshservice, or haloitsm instead any regrets?
Starting to realise half our teams time disappears into handling the same requests over and over every single week. password resets, software access requests, new employee setup stuff, equipment requests, people asking the same questions over and over, small tickets that should be quick but somehow turn into long email chains
Most annoying part is somebody still has to read every request, figure out who should handle it, send it to the right person and follow up later when nobody replies then the exact same thing happens again the next day.
Lately it feels like were spending more time moving requests around than getting real work done meanwhile bigger problems keep sitting there because everyone busy dealing with repetitive stuff all day.
How are other teams handling this because doing the same requests over and over every day is starting to drive us crazy.
Not sure if anyone else has dealt with this but once a few customers realized they could file chargebacks and keep the product, it kind of snowballed, now its turned into a mess where every refund request feels suspicious and half the time we are the ones eating the loss while the item is already gone curious how other people are handling this without turning the whole store into a wall.