Trying to log into work emails via home computer. Issues with passkey
Hi all.
I work from home the majority of the time and for the last 5 or so years with my company I have used my personal desktop PC to do the majority of my work rather than my company supplied laptop. Multiple large screens, more powerful computer, better peripherals, etc. Far better for my productivity.
I use Outlook web browser to access my emails, and Microsoft authenticator to log in.
Since passkeys have come in though, I've run into a big issue.
I have checked with my company IT help desk, who have confirmed that I should be able to still access my company email through web browser and that this is permitted within company rules. I have also confirmed this is true when using other personal devices such as my phone.
When I try to log in through my desktop however, I am running into issues.
Rather than offering me a QR code/Authenticator option, it is only offering me the option of using a USB passkey.
I have tried on multiple different browsers, some of which I don't regularly use, and the same issue persists, so I suspect the issue is on my PC rather than server-side.
I think I may have clicked on USB passkey as an option in the past, when first trying to get this working, and for whatever reason it is now insisting on defaulting to this every time.
I have brought this up with the IT desk, and the extent of the help they offered was "we can't help with personal devices, check on youtube".
I have done so, but most of the guides addressing this subject are around switching around the password settings in the browsers, which isn't helping my issue.
Any advice on what I can do, to hopefully just start from scratch and make it forget any prior settings, would be greatly appreciated.
I'd really rather not mess around with secondary HDMI's etc if possible.
