r/ITSupport

Could you recommend any IT companies that accept entry-level applicants with no prior experience for IT support roles?

Hello tech world, so i need help to find the IP addresses of the two specific IDs who are trolling us! In short there was an incident related to hate speech against a tribal community in my area and some trolls created fake ids and are provoking the community even more! We have lodged FIR against the person who created all this drama however two specific facebook ID is still trolling us and these IDs were made just to defend that person moment after lodging FIR. We cannot go again to police regarding this when one FIR is already lodged and under investigation! Please we seriously need help and ended up here ! Hope some kind stranger helps us🙏

Hi

I work on it support and I have a user that have some ole error on is excel files

Can you help me how to debug this situation?

This guy has been stalking me, making new numbers, harassing me, I’m trying to make a police report but I need his ip address in order to submit the report. Can anyone help me get his ip address?

Been stuck on this at work all day so figured I'd throw it out there and see if anyone has any ideas.

I work IT at my company and I was stuck troubleshooting my own printing issues for several hours today (with no resolution). I had to set up a new computer for myself, mapped the printer, (my printer I have to map using IP) pulled the drivers, and attempted to print and nothing happened. Checked the mapping, checked the driver, bounced the spooler, tried again and got nothing. Fully removed the printer and drivers and readded it all and tried again with no success. Tried printing to other printers in the building (those I mapped using the local print server) and those did not work. I tried these various steps 4 or 5 more times and never had any success. Just to check, I fully imaged up an entirely new computer for myself, tried it all again and that did not work. I had a separate computer that was supposed to go to a new user, mapped the printer on their computer and it instantly worked. I logged in as myself (Still seeing the same printer mappings) and was able to test print 1 time and then after that it never worked again.

Each time the computer seems to send the print job with no issues (In the printer settings it shows it go from idle to 1 job in queue, back to idle) and there aren't any errors, but the job never appears in the queue on the printer itself. I know it isn't a networking issue because other people can print to all of these printers with no issues and I'm able to remote in to the printer to see the queue. I tried USB plugging the printer in to my computer and that also did not work. I'm kind of at a lose on what to try next.

EDIT: Thanks everyone for the ideas. After digging through event log files, it ended up being an change to the firewall that started blocking printing for only a few of us. When I asked why it didn't effect more people, they were unable to tell me why. But it works so yaye?

Hi! This is embarrassing, since the solution is probably a piece of cake... I've never used this subreddit and I'm not computer literate whatsoever, so lend me some grace. I have a Dell Precision 7560 with a laundry list of issues. In particular, it doesn't accept audio input. I've tried airpods, bluetooth headphones, wired earbuds, etc. It just doesn't accept audio input. The drivers are up to date and I'm using Windows 11. Please help!! Thank you so much.

Kind of a weird one here so bear with me.

I’m a low voltage integrator doing a full camera swap out for for a school district. Said school district uses an outside IT company for almost everything, they would like me to keep the same IPs that they have on existing cameras but yet again they refuse to send me any information.

The one in-house IT is new to the district and has provided me with what he had access to for one of the schools but doesn’t have anything for the other 3 schools.

I’m starting to think that they simply don’t have documentation which is fine but I just need to know this so I can maintain project deadline.

Basically what is the easiest way I can compile a list of existing camera IPs? The existing cameras are various manufacturers so using manufacturer config tools is out of the question, advanced IP scan could work if I had an existing IP to pinpoint the segment it’s on but I will see every other device in the segment if it’s not just cameras.

I’m not a big network person, I would love to learn more but am in a bit of a pinch here and looking for a better way to do this than what I currently know.

So my laptop audio completely stopped working (the volume icon is grayed out with a red X, and it says no audio device is installed). I tried troubleshooting it for a while and did a bunch of deep fixes, but nothing worked. Here is everything I've already tried so you know where it's at:

Tried reinstalling the drivers: I downloaded the official Lenovo Realtek audio drivers and ran the installer, but Windows still didn't see the hardware.

Checked Device Manager: The standard Realtek audio controller is completely missing from the list. The only thing showing up under sound is "Intel Display Audio" for HDMI.

Tried to force-install it: I went into Device Manager and used the "Add legacy hardware" option to manually force-inject the driver file (HDXLVSST.inf). My laptop instantly crashed into a black/blue screen screen of death and restarted, and the audio was still broken when it booted back up.

Did a motherboard hard reset: I shut the laptop down, unplugged everything, and used a paperclip to hold down that tiny emergency reset pinhole on the bottom of the ThinkPad for 15 seconds to drain the static power.

Checked the BIOS: I booted into the BIOS menu and went to the port settings. "Integrated Audio" was already turned on, but I toggled it off and on anyway, and then hit F9 to reset the whole motherboard to factory setup defaults. Still nothing.

Looked for Intel SST: I checked under "System devices" in Device Manager to see if an Intel Smart Sound Technology driver was blocking it, but there isn't even an Intel audio controller listed there at all.

I’ve been working in IT support for 21 years. My career is officially old enough to buy a beer, and honestly, it is at the point of driving me to drinking.

​I am currently working as a WinTel Tier 2 support tech. A while back, I left DevOps (SRE) to take this job, thinking it would be a step back into a more predictable, manageable environment. Boy, was I wrong.

​I am completely sick and tired of working in IT, and I genuinely wish I had never left the Helpdesk level. My current "Tier 2" role has me writing more code and fixing more architectural problems than I ever did in DevOps. It’s an absolute bait-and-switch. I’m stuck dealing with brutal change management deadlines on one side, and toxic, duct-taped legacy problems on the other that I wouldn't wish on my worst enemy.

​I miss the days of the Helpdesk where the boundaries were clear: fix the printer, reset the password, close the ticket, and clock out at 5:00 PM without taking the stress home. Now, I'm carrying engineer-level stress on a support queue.

I honestly want to get out of IT completely. Is there any careers I could move into with my IT background and not be doing actual IT work? Or maybe something less stressful?

Edit: Goat Farming is an option! Already have the agricultural land. Oh MY Adventure

I work for an MSP, and honestly, it’s a good company. Management is solid, not micromanagey at all. We don’t track time obsessively, just ticket work and expectations are pretty reasonable (around 50–60% utilization). I usually close the most tickets on the team and feel like I’m working hard.

Comp wise, I can’t really complain either. I make about $75K base, around $100K total comp. No strict levels here, but I’m basically operating as a strong L2 heading into L3 work.

From the outside, people tell me all the time how lucky I am and how they’d kill for a setup like this. So… why do I feel so unhappy?

Part of it might be that we’re slammed right now (like most MSPs). We’re overloaded with tickets and definitely need at least one or two more techs. That adds stress, but I don’t think that’s the whole issue.

I think the bigger thing is I’m just burned out on working from home. I never thought I’d say that. I came from a hands on background fixing and repairing electronics and now I just sit at my desk typing all day. I’m starting to think I actually need that physical, hands on work to feel satisfied.

Lately I’ve been applying for onsite roles, but I’m surprised how tough it’s been to find something comparable.

I also feel like being home all the time is getting to me. I don’t really go anywhere anymore, my dogs are driving me nuts, and every day just kind of blends together. It's boring, honestly.

Has anyone else felt like this with WFH? Like you Should be happy, but you’re just not?

Hello everyone. My wife has a prebuilt ASUS PC tower (G10DK) with an NVIDIA RTX 3060 and Ryzen 5800X and she is having some weird moments with it. When she tries to play a game (Jurassic World Evolution 2, Tabletop Simulator, Guild Wars 2) the performance with dramatically drop and then the screen will go black and her computer will be unresponsive and the fans don't spin anymore. Her monitor will often even flash to "No Signal." However, if she's in a Discord call, she will stay in the call and can hear people and they can hear her. She has to manually do a hard restart on her computer though (Ctrl + Win + Shift + B does nothing).

I have done the DISM and SFC checks. I have used DDU in Safe Mode to uninstall the drivers and I installed the GPU driver from January (591.86 I think) and no solution. I did notice that when I go to start Jurassic World that it is giving a message about the GPU driver crashing and asking to turn on extended debugging.

Any and all help would be greatly appreciated. Is there a better driver? Is this likely a hardware issue and not the suspected driver issue? I thought I had seen somewhere that it might be a PSU problem? The tower has a 500W PSU (550W Peak) per ASUS website if that helps.

My pc will randomly drop wifi speed and get high ping, but only my ping and its on ethernet, as far as i know all my network drivers are up to date and the cable is fine.

Starting to realise half our teams time disappears into handling the same requests over and over every single week. password resets, software access requests, new employee setup stuff, equipment requests, people asking the same questions over and over, small tickets that should be quick but somehow turn into long email chains

Most annoying part is somebody still has to read every request, figure out who should handle it, send it to the right person and follow up later when nobody replies then the exact same thing happens again the next day.

Lately it feels like were spending more time moving requests around than getting real work done meanwhile bigger problems keep sitting there because everyone busy dealing with repetitive stuff all day.

How are other teams handling this because doing the same requests over and over every day is starting to drive us crazy.