u/Silver-Cheek-5563

A reservation I booked by card (no points, no awards) back on 5/16 disappeared from My Stays list.

I need to cancel my grandmothers credit card account. Went to branch with POA documents but said I need to call customer service.

Called customer service, phones been on hold for over an hour, this is insane.

Is there a better way?

The Hotel is listed as Category 5

I have a Category 1-4 Free Night Award

The website let me book a Free Night

"*Free Night redeemed at time of check-in."

Am I going to have any issues at check-in?