Moved to a new pharmacy and it’s a total sh*t show.
Moved to a new pharmacy and it’s a total sh*t show.
Hey everyone, I just need to vent and honestly get some perspective because I feel like I'm losing my mind.
I recently moved locations to a new store, and my current pharmacy is an absolute dumpster fire. Nobody here seems to give a single fuck. Patients are constantly complaining to me because there is zero problem solving happening, and I get absolutely no help or backup from anyone when I’m trying to resolve issues.
The differences in provincial practices are one thing, but the staff here is actively gatekeeping resources and information, making it impossible to even ask a question.
Here is just a snippet of the daily bullshit:
Zero admin upkeep, nobody updates patient or DOCTOR files, so faxes are constantly going into the abyss.
Lazy pharmacists. They refuse reauths and their default answer to me or a patient is a shrugged shoulder and "I don't know, tell them to call their doctor" or "Google it." Like, yeah... no shit, we tried that.
I never realized how good the customer service and standards were at my old store until I got surrounded by people who just shrug patients off. Back home, if I walked over with a problem, my old manager might face palm, but at least the pharmacists would actually try to see what they could do to help.
I just reached out to my old coworker about all of this, and talking to her basically reinforced my feelings that this pharmacy is just flat out bad. It's so incredibly draining to deal with this every single shift, and I'm so tempted to just quit because it's honestly not worth my time or energy.
I do plan on trying to talk to the owner first before I walk out., so I'm trying to figure out how to frame this professionally.
Has anyone else transitioned from a high standard, well run pharmacy to a toxic, disorganized mess? How do you address gatekeeping coworkers and lazy pharmacists with an owner without sounding like you're just complaining, or should I just quit?