u/Silver-Passion1687

I accidentally ordered the wrong protein and realized it about 20 minutes after placing the order. I immediately contacted customer service to cancel it, but they said it had already entered the dispatch process and couldn’t be cancelled.

The tracking still only showed “Shipping Label Created” at the time.

Now I have to wait for it to arrive, keep it unopened, and return it. What’s frustrating is that I may also have to pay the return shipping cost myself simply because I tried to cancel the order shortly after placing it.

I understand orders need to ship quickly, but not being able to cancel an order 20 minutes after placing it seems ridiculous.

Never buying again from My protein

I accidentally ordered the wrong protein and realized it about 20 minutes after placing the order. I immediately contacted customer service to cancel it, but they said it had already entered the dispatch process and couldn’t be cancelled.

The tracking still only showed “Shipping Label Created” at the time.

Now I have to wait for it to arrive, keep it unopened, and return it. What’s frustrating is that I may also have to pay the return shipping cost myself simply because I tried to cancel the order shortly after placing it.

I understand orders need to ship quickly, but not being able to cancel an order 20 minutes after placing it seems ridiculous.

Never buying again from My protein