$30 for a tiny spring
After 1.5 years of light casual usage (including about a year of just standing on a shelf), a tiny spring in the base of my Ursa Minor Flightstick broke. Sounds pretty trivial, I contacted customer support and after some pointless back and forth they tell me that they are willing to send me that tiny spring for a total of $30 (including $25 in shipping). I honestly expected them to just send me the part as a courtesy, since the stick isn't that far out of warranty yet. But i'd also be totally fine to pay maybe 5-10€ for it.
But not $30. They could send me a whole flightstick for about 100€, and now they want a third of that for the tiniest of springs (of which there were 2 in the original stick).
At the point where they told me this price number, the chat just stopped working, too.
I guess i will order some random springs of roughly the same size from Ali Express, and if that doesn't work, i will buy a flight stick from some other company. I surely won't be buying anything from them again. And i'd advice against it in general.