u/SimpleMindHatter

I accepted a grocery order and on my way to the customer, I received these multiple messages..how is this best handled? Basically, an hour ahead of desired schedule, is that really unreasonable?
The customer asked for a refund because of quality issues( and the driver- me, penalized for 18 items that basically spoiled)
Will I go out of my way to buy bags of ice for this customer? DDash won’t reimburse this..btw.