The AI paradox: Gen Z uses it, but doesn’t want brands to.
One of the most interesting conversations I had today at a student × CMO exchange was with a group of Gen Z students.
I asked them: If you knew a brand was using AI to create its content, would it change how you felt about that brand?
I expected them to say no. Instead, many said it would. Some even said they’d be less likely to buy from a brand if they knew its content was AI-generated.
I found that surprisingly nuanced. They embrace AI in their own lives but still expect brands to feel human and authentic.
I’m curious whether this was unique to the group I spoke with, or if we’re seeing a broader shift in consumer expectations. Would knowing a brand relies heavily on AI-generated content change your perception or purchasing decisions?