u/SnooHabits3631

TLDR: Don't buy any of the keyboard phones that this company is selling. Their hardware does not last long, and they don't have replacements available. Unihertz's warranty is also really really useless.

I don't have any other option after trying to get my Titan 2 fixed through customer support, so this is the only other way I can think of now.

I've been a supporter ever since I bought the Titan Pocket (whose keyboard broke because I put it on a wet table, my fault I admit) and supported the Titan 2 on Kickstarter.

If I sound so dramatic, just keep in mind that I'm not wealthy and that the Titan 2's price on Kickstarter is more than half a month's wages (hello third-world living).

After less than 8 months of using the Titan 2 as my only phone, the "M/?" key stopped registering inputs consistently. I've taken good care of this phone, making sure that it didn't get wet etc. especially after what happened to my Titan Pocket.

I can help but think that customer support is just dodging servicing my device because of the hassle, claiming that their warranty only covers hardware issues and not software issues. They claim that a factory reset would work, but I've had this phone long enough that it would just be a pain to get everything set up again.

What's worse is that Unihertz doesn't even have the replacement parts for their most recent phone. I can only imagine how much worse it will be for the Titan 2 Elite, a phone obviously so rushed so that they can beat the competitor.

This is so disappointing since I could've just spent the money that Unihertz is so reluctant to refund on a conventional smart phone. I use this phone for work so typing out emails and messages missing the letter M is just so stupid and annoying. I've accepted when I backed this phone on Kickstarter that all other features of the Titan 2 will be subpar, but the keyboard will be worth it. Ironic that it was the first thing that broke on my Titan 2.

If any of you are like me who will probably spend a painful chunk of their savings looking for a keyboard phone from this company, I suggest you look elsewhere.

For reference, here is the email thread, videos demonstrating the problems, and all other stuff that Unihertz customer support made me supply just to make me run in circles:

Email Thread: Unihertz is useless the email thread.pdf

Everything they made me do and send: https://drive.google.com/drive/folders/1a6tShqyAJGG3zw0WFoS0d39Gv7zMyqL5?usp=drive_link

Emailed them since the letter M key on my Titan 2 stopped working. It takes several presses to get the click to register (so most likely the keyboard is just defective). I backed this on Kickstarter so I really wanted to get this phone. I was hoping that warranty would cover it since it hasn't been a year.

They suggested a factory reset for a hardware issue and told me to reply to their email with the address I use for kickstarter and CC'd another email address that belonged to soeone else.

Tldr: Unihertz trying to dodge servicing hardware issues under warranty and leaked my eail address