Not sure how to handle this situation I'm currently in
So I don't get very many orders in, which is totally fine honestly, especially since I recently had my first baby.
Here's my problem though, and I would like some advice on what you would do. During the last few months of my pregnancy, I had an order come in for a couple of items I make by hand, and they take some time to complete. I finished one, but before I could get started on the second, I went into labor and gave birth. I had messaged the buyer before this, asking for clarification on a customization request, and never got a response.
Now it's been over a year, and with all of the new baby stuff and other life stuff, I COMPLETELY FORGOT to finish the order. Everything is literally still there, waiting for it to be completed, but the thing is, I NEVER got a response from the buyer. They never asked wth is taking so long, nor a response to my original question. The only reason I remembered is I went to the seller app to get my sharable link for a friend, and there in the order tab it sits.
Triple digit days since I was supposed to send out the order.
What do I do?? I could try completing the order, but it will still take more time especially with a tiny one crawling around. I thought about sending out the order with some cash included as a refund, or I could just cancel it completely and refund them that way.
Unfortunately my ADHD brain is trying to get stuck and I don't know which step would be best. So I guess I'm asking, what would you do/what would you want someone you're buying from to do? I honestly think they completely forgot about this order at this point, or they are the most patient human beings on the planet! (Or maybe they're aliens who don't understand Earth time....?)
Anyways, some advice would be greatly appreciated. Thank you!