▲ 1 r/HPLaptops
Computer randomly, with no correlation turns off and am forced to physically restart it
Envy that's only a year or two old keeps shutting down completely sometimes when I'm using it. The only way I can restart it is the take the bottom off and unplug and replug the battery. I know nothing about computers but when it turns back on after it shows this image and I had went to the link and did what it needed but it still does it. I have to do this so often that I keep the screws out of the computer bottom. Does it need a new battery or do I bring it into Geek Squad?
u/SolsticeTenderfoot — 5 days ago