u/SomeoneHeaven

I recently took over an old-school café/bar type place, and one thing I’ve noticed is that even when customers seem happy and become regulars, it rarely turns into online reviews.

The place barely even shows up on Google, so I’ve been trying to modernize things slowly without ruining the cozy/local vibe. I’ve looked into things like QR codes, QuickFeedback-style systems, and even those “Happy or Not” smiley feedback terminals to try and catch reactions while people are still there.

Still not really sure what actually works in practice though, especially since most people just relax, finish their coffee/drinks, and leave without thinking about reviews.

How are other café owners handling this?

(sorry if this is the wrong sub) i just wanna get a genuine reply what people experience.

Long story short: I’m a single dad. His mom isn’t in the picture and hasn’t been since he was 3. My son is now 13, and I’ve been raising him on my own ever since. He’s generally a good kid, kind, curious, and he enjoys playing video games and talking to friends online. That’s mostly what he does when he comes home from school.

Last week, I got a call from the principal asking us to come in for a meeting. During the meeting, I was told my son has been involved in fights at school and has been targeting another student for some time. I was called in after he was involved in a physical altercation last Friday.

I had no idea this was going on. My son never told me, and apparently the school hadn’t informed me either until now. I was honestly also frustrated with the principal for not notifying me earlier and letting this go on for so long. The principal showed me security footage of my son involved in a physical altercation with another boy. I won’t go into detail, but it was serious. The family of the other student also said they are not pursuing any legal action right now, but that they will if the situation continues, according to the principal.

From what I understood, this has been happening for a few months. My son has been repeatedly targeting the same student. I was really upset because this is not behavior I ever expected from him. He’s never shown this side at home or mentioned any issues.

The principal said his grades are good (which I already knew), but his behavior during breaks has been a problem. When I asked my son about it in the meeting, he didn’t say anything.

After that, I was told that if this continues, he could be expelled.

When we got home, I took away his computer and told him he wouldn’t get it back until his behavior improves. That’s his main form of entertainment at home (it’s not used for school). He got very angry and said some hurtful things, and since then he’s been mostly staying in his room and not talking to me.

I’ve tried to start conversations, but he shuts down.

I’ve spoken to school counselors, and they suggested starting therapy, which we’re going to try this week.

My question is: was taking away his computer an overreaction? My intention was to give him a serious consequence and make it clear that this behavior isn’t acceptable, but I’m also wondering if I handled it too harshly.