u/Soul__Collector_

I'm posting here because after months of back-and-forth with support, I'm no closer to a resolution and I'm hoping someone on the Revolut side with actual backend visibility can take a look.

My situation:

• 5+ year Revolut customer with a UK-registered account

• Joined the Mobile waitlist on the day it appeared — I saw the soft launch on Twitter/X and signed up immediately

• At the time of joining the waitlist, I was travelling outside the UK — my account is UK-based, but I was abroad when I registered interest

• I hold substantial assets with Revolut across multiple products — savings, crypto, investments

• I'm an active user of advanced features and have participated in beta testing

• UK address confirmed on my account

• General access has been open since January 2026 — I still cannot see the mobile plan in my app at all

What support has told me

First contact: I was told I couldn't access it because I appeared to be outside the UK. I am not — I have a UK account and UK address. I was simply travelling when I joined the waitlist.

Second contact: told it was a rollout issue. General access has been live for months.

These are two different explanations that contradict each other, which tells me no one has actually looked at the account — they've just reached for the nearest script.

I suspect that being abroad when I joined the waitlist caused a geo-tag to be applied to my registration, which has since flagged or excluded me from the UK rollout — despite my account being unambiguously UK-based. I'm not in a queue. I think I've been miscategorised and filtered out.

I'll be honest — I've been waiting since the day this launched. I'm a long-standing customer who uses Revolut heavily across savings, crypto, investments and beta features. The idea that I'm still sitting here unable to even see the product while it's in general access is genuinely baffling, and the quality of support responses hasn't helped.

What I'm asking:

Could someone with backend access confirm whether there is a geo-flag, region mismatch, or any other account-level restriction preventing the mobile plan from appearing for me? I'm not looking to skip a queue — I'm asking someone to check whether I've been incorrectly excluded.

Happy to share account details via DM. Thank you.

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