
Samsung says my brittle plastic jog button is a "premium part", so apparently it isn't covered under warranty
My Samsung Odyssey OLED G8 is only a few months old and the little plastic OSD jog button has already snapped during normal use.
Samsung’s response was that it isn’t covered because the jog button is a “premium part” and I’d have to pay for the repair.
Premium part.
It’s a tiny piece of brittle plastic.
Thankfully Amazon have been far more helpful and are taking the monitor back.
Apparently the real premium feature of the G8 is the plastic button.
Has anyone else had this issue, and does anyone have any advice on dealing with Samsung over it?
I remember when Samsung were good.