Dyson Customer Service
I’ve never posted before but I need advise and want to make sure this doesn’t happen to anyone else.
I have been wanting a Dyson for YEARS and after getting my masters degree and being at my job for a year I decided it was time to get one. After months of searching I decided to buy the Refurbished Dyson Airwrap I.D for $410.39. I bought it on April 28, 2026.
I had the machine for about a month when it broke. No big deal it came with a year long warranty, so I reached out to support and they had me send the machine to them. After a few weeks, I got an email (June 11, 2026) stating that the machine was fixed and is in the process of being shipped back to me. Then I heard nothing. I never received shipping information or a tracking number.
So on June 16, 2026 I reached out to support and they told me my dyson hasn’t ever reached the repair facility and once it did they would fix it and ship it back to me. I sent screenshots of the repair update to support and they told me they would submit a claim with the Concern Team because my product was lost. I was told I would hear from them in 3-5 business days.
After 5 business days with no update, I called support. I was told that the product was delivered to my address on June 17, 2026. A day after I was told by support it was lost and they had never received it. I live on a busy street and it was delivered at 7pm, after I would’ve been home for the night. UPS left it on the front porch of my apartment and not in the mailroom.
Now, after two more months of almost weekly phone calls and claims with UPS, Dyson is refusing to take accountability for not giving me any shipping information and refuses to give me a refund or new product. UPS won’t do anything either since they delivered the product to my apartment complex. I just don’t know what to do at this point and I am beyond frustrated and upset about this situation. If anyone has any advice or suggestions I would greatly appreciate it.