Downgraded VN
Heyy,
On January 4 I’m flying via SGN and MUC back to AMS. However on the SGN to MUC flight VN downgraded me from premium economy to economy. I booked the whole itinerary through VN (AMS HAN SIN, SIN SGN MUC AMS).
I’m unable to reach VN’s customer service because they claim that the lines are full, and cannot accommodate calls, then just hang up on me. KLM also cannot fix the issue, since I haven’t booked through them.
There is no VN customer service in the Netherlands, so I just need to try them again idk. Very annoying experience so far 🙂