u/Spire259

Hey all, I live in a single family home I rent from an asset management company. Never met the actual owner. Our washer machine has been broken for about a week now and we immediately emailed the company telling them about it. They initally said to unplug it and plug it back in haha. Which we did but no luck.

They said they'd ask the owner how to proceed. Then they emailed us a chatgpt conversation on how to fix it. It was basically repairman level work. My wife and I aren't that handy around the house nor do we have time to try the list of activities they asked us to try before moving on to engaging a repairman.

Is this normal? Using generative AI to move the problem solving onto my family seems like a gimmick.