2 months with no hot water…
[USA-SC]
Exactly as the title states, me and my husband have gone two months without hot water in our apartment.
To shorten the story, we moved in on June 19th, 2026. Upon move in, we noticed that there was no hot water in the apartment at all. After noticing this, we quickly notified maintenance and office staff of the issue. They claimed that their maintenance man was out of town, so they sent two girls from the front office to our apartment to try to fix it. The two girls showed up with no tools, my husband offered them his tools and they attempted to just turn the heat up on the water heater thermostat. Lo and behold… this did not work, (shocking right lol). The following week they sent the actual maintenance man to our apartment. He drained the water heater and attempted to replace the thermostat…this did not work either. I asked, “why not hire a third party plumber?”, to which I got the response that they do not hire third parties as they have their own maintenance man.
The following week, the maintenance man realized that he did not know what was wrong with the water heater and he simply gave up…he seemed defeated. I feel for him, he’s a super nice guy…but sometimes you just don’t know how to fix a problem, and I admire his willingness to admit that.
The following week, the office staff agreed to hire a plumber. The plumber came to the apartment, looked at the water heater and ran all the typical diagnostic tests. He could not figure out what was wrong with it either…he chopped it up to being an issue with the electrical source. He said that we needed to have an electrician come out and look at the water heater.
Upon finding out that we needed an electrician, the office staff agreed to hire one and said they would be in contact with us as soon as they found one…that was a month ago now.
They opened the apartment across the hall from us so that we can still shower with hot water, but I view it as a habitability issue as it is illegal in my state to live in a dwelling that lacks hot water.
The office staff has gone dead silent, no news typically means good news, but in this case I am beyond aggravated.
Just seeing if anyone could chime in with next steps, and to see if we are actually experiencing a real legal issue or just a mere inconvenience.
Thanks alot!