Worst client ever
I had the worst client experience today which made my already bad day worse. My boss has a regular client for facials who come in often.
So right from the start she didnt fill out the consent/intake form just signed it and didnt want to answer the questions. “Why do you need to know this? I never got asked this” and it was the standard what meds are you on blah blah. So i read it out loud to her, she gave me very stern nos.
During the wax she tells me to do small strips. I politely told her I have a specific way I do it to ensure comfort and safety. She kept going “it will hurt less if its small strips.”
I proceeded to do the bikini line and she commented “those are too big” and when I took them off she said “can I just do it myself and show you” I was dumbfounded. I told her if she wasnt comfortable proceeding I will kindly stop the service and she will not be charged. She wanted me to keep going. At this point I am shaking. She had two months of growth, alot of ingrowns, she stated she was never told to exfoliate and has been getting waxed for 10 years. Looking at her growth it looked like she shaved and not waxed based on the cycle of the hair.
I told her since the growth of hair is very long it will be more uncomfortable. She said this was the worst shes ever had and I can do waxes no problem.
She kept picking the wax strips I laid on, she wouldnt stay in butterfly position making the wax stick and kept telling me theres so much hair left when it was under her skin as ingrowns.
Worst experience ever….