WizzAir refusing to respond to our claim - should we take further action?
Hello,
So my husband and I are currently awaiting compensation from WizzAir, as per EU Regulation EC261.
The details are:
We travelled from London to Medina on the 17/03/26 and were due to return on the 22/03/26.
They emailed us on the 19/03/26 that our outgoing flight has been cancelled due to “recent escalation in the situation in Iran, all flights have been suspended to and from Israel, Dubai, Abu Dhabi, Amman and Saudia”.
The options they gave us were:
- Rebook a flight on a similar or comparable route with WizzAir subject to seat availability (they mentioned flights may be operational by 24/06/26).
- Receive Wizz credit
- Receive a refund to your original payment method
We couldn’t under any circumstances go for 1 as both of us had limited number of leaves issued from our workplace and had to be back at work. We opted for option 3 as the customer rep clarified that any additional expenses would be reimbursed.
So we sadly cut our trip short - had to get a taxi to a different city, then catch a domestic flight to a second city in order to catch an international flight to London via Istanbul. We had to take this route as last minute ticket prices were insanely high (this time was overlapping with Eid just to clarify) and this was the only reasonable route in terms of the cost and timing of us landing.
We received the refund for our original return ticket after more than 1.5 months. We submitted the claim for all the additional expenses i.e. the domestic flight, the train tickets from London to our place of accommodation, etc the day we got back.
After chasing up our claims submission, WizzAir responded and asked us to upload evidence which we had already uploaded on the website. The other thing they asked for was digital boarding passes with QR code or a scannable barcode which we don’t have - just because the airlines we took simply did not have either of these things on the boarding pass. We have however uploaded the digital receipt and confirmation of our flights to them as evidence.
They have failed to respond, we have called them twice to chase up on our claim and each time they have said they will escalate it further. My understanding is that according to EU261, we are both owed €600 in compensation as the rerouting offered to our final destination was more than two hours after the original scheduled time of our arrival.
My question is; is this reasonable enough to take it up with small claims court and proceed further?