Has anyone successfully gotten a refund from the company TrimRX?
Please bear with me, this might be a little long.
On May 29th I signed up to receive a 3 months prescription of tirzepatide. I was under the impression that I was signing up for the 3 month payment plan where I’d be paying around $200 a month for the medication and a prescription for Zofran. This was around 10pm, and according to the site, the order has to go through a physician and a whole process before shipping. Well by 10:30 they had taken over $800 out of my account and apparently the whole process had been completed and the order was preparing for shipment.
Luckily by the next morning it hadn’t shipped yet so first thing in the morning I called the customer service line and requested a cancellation and refund because I was under the impression that I was only signing up for a month to month plan not all 3 months at once.
They agreed to the cancellation and refund and told me they would refund me all but $88 for a cancellation fee. They kept saying they could not give me a timeline on the refund, that it was being processed by the billing department and that the billing department doesn’t have a direct phone number.
I’ve been calling periodically since then because I had yet to get my refund, and I was fortunately able to get ONE representative that finally told me refunds generally take up to 5-7 business days but that before the refund is issued, they will call me. Well tomorrow is the 7th business day and I have yet to receive a phone call from this company.
I tried disputing with my bank but I was told they could not dispute the charge because it was a charge I authorized and disputes are only for fraudulent charges such as if someone had stolen my card.
Has anyone ever successfully received a refund from this company?
Yes I know I should’ve done better research before I placed the order and I definitely have learned my lesson from this. 😞