Electric Intelligence Navigation Not Working - EQB
The car cannot calculate a route when Electric Intelligence is enabled. Route calculation fails every time, and this has not been working for several days now.
We are currently trying to get home from our holiday without this functionality and are almost running out of electricity. This is a recurring problem, and Mercedes has not been able to resolve it. In fact, after waiting two months, I was told that there was no problem with either the car or the navigation system.
However, the problem is clearly still there. My car does not calculate routes that include charging points, and the navigation does not work properly with the paid online services. I am paying for all the relevant services, including Electric Intelligence and online navigation, but I am not receiving the functionality I am paying for.
I need this issue to be properly investigated and resolved. Please Mercedes do not simply tell me that there is “no problem” when the system is demonstrably not working. This is affecting our ability to travel safely and reliably, especially when we are close to running out of electricity.
I tried everything: restart (tel+star), leave the car for days without key, etc.