Amazon flex bug
Hi so I have been frequently driving for flex and I recently had a block that was scheduled for 5:15pm-8:45pm. So i get to the station around 5:10pm about to check in, the normal face scan and then ID. But weirdly it showed that i needed to scan a package instead of face scan, so I was asking the workers there. He was just as confused so he called the manager of the warehouse but when she finally got to me, my check in time was passed and my route was cancelled. The manager told me that the flex app has been having that bug for a few drivers recently and she said to just contact support and they will compensate me for the route since it was out of my control. So i contacted support and they were very helpful saying it will be removed from my account history and i will be fully compensated, with an email sending the confirmations shortly. Being over 48 hours and receiving no email I contacted support again and they said that the route is removed from my account by compensations cant be confirmed as they can’t adjust earnings for no completion routes. So did the first support just straight up lie to me to have other support deny me later on? Has anyone else had this issue before?