Airtel customer service is actually insane 💀and scamtel feels true now
Paid my Airtel Wi-Fi postpaid bill on 5 August. Literally right after that, my Wi-Fi went down. They said it was a mainline issue, but later it turned out the problem was actually with our local distribution box.
Wi-Fi was dead for 5 days. On the 5th day, I finally got it fixed and called Airtel asking for a fee waiver for those 5 days.
Instead, the employee asked for an OTP saying it was needed for the fee waiver but converted me into Airtel One plan 💀
Had to pay the charges myself, then converted back to prepaid. But the money I'd already paid for postpaid didn't get transferred to my prepaid account.
Called them again and again. Finally, on 11 August, they said the money had been transferred. Except it still wasn't showing up.
Kept calling them about it.
Then on 16 August, Airtel straight up cancelled my Wi-Fi for "non-payment" even though the money had already been transferred. 🤡
Called again asking for my money back. They opened a ticket.
And then closed the ticket without actually solving anything.
So basically I've spent the last few days calling customer care, explaining the same thing over and over, and getting absolutely nowhere.
Scamtel is true ig....