Customer didn’t complete delivery instructions!
Customer didn’t give me their unit number for their building. They were tipping $36, total order was $44. As I was wrapping up shopping I looked up his address in maps and saw it was a building so messaged them for their unit number. No reply. Ten minutes later I get to the building, I call, tell them I’m outside and can’t get in because you left no info to access your unit. I wait a few minutes. I message them repeatedly (keep in mind this building has no elevator, there are 4 floors with multiple flights of steps. They had 5 decent size bags and paper towels. So I say, these people are tipping a decent amount let me just press random tenants on the call box. Someone actually lets me in, so I say great. I get to the unit that let me in and they said they didn’t order anything they thought I was someone else. So I call again. No answer. It’s pushing 20 minutes at this point. So I just leave their groceries in the lobby take a pic and leave. 15 minutes later they reduce my tip from $36 to $12…. Bad start to the day.