Extra Comfort… not so much
So, I just ordered an expensive “Extra Comfort” Lyft, but the car is a banged up Nissan Rogue from about 2010. I thought Extra Comfort was supposed to be newer, nicer cars.
There is a mechanism in the app to get a $5 refund if the car doesn’t meet expectations, but I think it requires me to give the driver a lower rating. The driver hasn’t done anything wrong… Lyft has by allowing an old car to be up-charged in this way.
Am I misunderstating the way “Extra Comfort” works? Is the driver misrepresenting the quality of their car/service, or is this a Lyft problem?
UPDATE: Thanks all for the responses/education. My guesstimate of the model year was quite possibly inaccurate. I assumed the year by the condition and interior design, but I’m no expert and I didn’t see the year listed in the app. Didn’t dock the driver and will just go Standard in the future. Appreciated.