Phantom "declined" transaction push notifications that don't appear in the app anywhere
I occasionally get random push notifications that a transaction was declined from something that's clearly fraudulent, but it only shows in the push notification and not in the app notifications, not in the app transactions, and the help center doesn't find it either. I've replaced my cards numerous times and I've changed my password numerous times with 15 randomly generated characters. How does this keep happening? Why is there no information about the thing they're sending me a push notification for?
Edit: after contacting support through the support chatbot, then forwarded to the specialist team, they found these transactions that were found nowhere else and that the support chat agent nor the support chat bot could find. They were declined as the fraudsters who obtained my previously-compromised card we're trying to use it again, but it obviously declined as the card was cancelled and a new one was issued.