u/Sunnie_88

On 12 May, I booked and transferred over a £20 deposit to a hairdresser for a consultation for hair extensions. My appointment was booked for 3pm on Saturday 16 May. 10am on Saturday 16 (day of the appointment) she messages to say she needs to cancel as her and her children are unwell. She said she would definitely see me the following week or possibly the day after. Consultation was rebooked for 1pm Monday 18 May. Morning of 18 May she said she has to start a little later as her son is still poorly so my appointment would be around 1.30pm. I said no worries at all, I can still do that. 1.11pm she texts to say she’s having to take her son to the doctor as 111 have said they need to see him and she says she’s super sorry but has to cancel and will reschedule. She asked if I could do Thursday this week at 3.30pm but I couldn’t as I had a meeting (I work full time and am a single parent so have a lot to juggle). I have her all of my other availability which she said she couldn’t do but could definitely fit me in next week. I said I could do next week but would have my son with me as it’s half term. She said that was fine. 36 hours later she replies and offered 10am Thursday which I can’t do as I’m working that day and have interviews all day which I can’t move. She replies and says “oh no, ok let me see what I can do” this is over 24 hours ago now and I still haven’t had a response nor do I have a date for a consultation booked in. I’m starting to become annoyed at the lack of timely responses and/urgency on her behalf at booking someone in who has paid money to secure an appointment. I’m at the point now where I want to ask for my deposit back because I’d rather just go somewhere else. I understand we all are juggling things but the lack of organisation is getting to me. Side note, to add insult to injury she’s also commented on a local influencer offering to do her hair for free anytime she needs as she’s nearby.