[Need Advice] Official offer automatically expired because freelancer forgot to accept it, or is it an Upwork system glitch?
I received this email from Upwork: "Your job offer to ... for Project: ... (PoC) has expired. A refund of your deposit will be made to your billing method..."
I’m on my very first project here and learning as I go. I could swear that 7 days ago I saw something indicating he accepted the proposal—I can’t remember the exact phrasing, but there was a message at the end of the proposal with a rocket icon next to it. However, I never got an official email notification saying the offer was accepted.
Despite this, during these last 7 days, we’ve been actively messaging on Upwork about the app's logic, run times, etc. He never backed down; on the contrary, his last message was "Got it, will implement."
Can anyone help me understand what happened? Did he simply forgot to click "Accept" on the actual contract? What is the best way to handle this now?