u/SvenDetta2025

I’m posting this because I’m extremely disappointed with how Clearly Filtered handled a warranty issue, and I want to see if other customers have experienced the same thing.

I actually like the pitcher when it works. My problem is the filters.

My filters have been becoming extremely slow after only a few weeks. I'm talking about going from normal flow to taking hours or even overnight to finish filtering. In my experience, this has happened after roughly 3 weeks of use with 1 to 2 fills per day.

For the price of these filters, that's simply not acceptable.

I contacted Clearly Filtered after receiving a warranty replacement that looked noticeably different from the filters I had previously received.

The replacement had:

• Different packaging

• A different colored sticker

• Rough, dirty looking edges

• Gouges, scratches and dents around the rim

• Black filtration media embedded in the plastic

I specifically asked whether the filter came from a different production run or supplier, why the packaging and sticker were different, and whether I should be comfortable using it for drinking water.

Their response?

Everything ships brand new. The black material can happen during shipping. It can be “easily rinsed/wiped off.” The scuffs, bumps and dents are apparently a result of the production process.

And then they told me both filters looked completely normal and that I might receive other filters in similar condition in the future.

That's the part that really bothers me.

The black material was not easily wiped off.

I spent over 20 minutes working on it with paper towels and a nylon brush and it still remained.

I am NOT saying the filter was previously used. I don't believe it was.

I'm saying that I received a replacement (after many, many emails) that was visibly different and substantially rougher than the filters I had previously received, raised specific questions about it, provided photographs, and received what felt like a corporate copy and paste response designed to dismiss the concern rather than actually investigate it.

I basically got:

“It’s normal. It’s safe. Don’t worry about it.”

That's not customer service.

If a customer sends you pictures of a product that looks substantially different from previous units and asks legitimate questions about manufacturing, packaging and whether they should trust it for drinking water, the appropriate response isn't to simply declare that everything is normal.

Actually look at the damn pictures.

That's what I asked them to do.

Look at them and give me a real answer, not another polished corporate response. Would you personally use this filter for your drinking water?

And this isn't happening in isolation.

I've seen other customers report filters becoming extremely slow, taking overnight to finish, or lasting only a few weeks.

So I'm asking the community:

Has anyone else experienced this?

Has anyone else had filters become nearly unusable after only a few weeks?

Has anyone received warranty replacements that looked noticeably different from their normal filters?

Has anyone had Clearly Filtered respond to a legitimate quality concern with what felt like a canned corporate answer instead of actually taking ownership and investigating it?

I'm genuinely interested in hearing both positive and negative experiences.

More importantly, what are you using instead?

I'm looking for a pitcher or inline filtration system, NOT reverse osmosis, that actually performs as advertised.

I don't want something with great marketing and expensive replacement filters that become unusably slow after a few weeks.

I want something where customers can reasonably expect the filter to perform consistently for the advertised service life.

If you've actually used something long term and can say, “Yes, this thing performs like they claim it does,” I'd really appreciate the recommendation.

At this point I'm much more interested in real world performance and a company that actually stands behind its product than another beautifully written marketing claim.