Lenovo lost my Legion 5 during warranty shipping — what should I expect now?
I’m currently dealing with a pretty stressful situation with Lenovo Australia regarding my Lenovo Legion 5 15IRX9 RTX 4060 gaming laptop (\~AUD $2000) bought a year ago.
The laptop was sent through Lenovo’s warranty repair transport process, but after multiple courier handoffs due to my remote location, the device has effectively disappeared from the system.
For over a week:
- no tracking updates,
- no confirmed location,
- conflicting information between couriers, and repeated escalations without clear answers.
Lenovo management has now stepped in and requested my purchase invoice “in case alternative action is needed,” which makes me think the laptop may officially be considered lost soon.
For anyone who has gone through something similar in Australia:
-Did Lenovo refund you, replace the device, or offer store credit?
- If replaced, was it equivalent hardware or a newer generation model?
- Realistically, what are the chances of negotiating a better replacement/spec upgrade considering the circumstances?**
Would appreciate any advice or experiences.
Thanks everyone.