Bought a new phone. Wanted to activate service on new phone. Downloaded PM app. Purchased a new eSim at 0$. Got prompt to activate. New phone instantly activated PM service and phone number, and old phone was deactivated seconds after.
Despite a scary "something went wrong" message after buying the new eSim, everything was so seamless.
It took like 2 minutes.
Impressed.
Switched from Virgin to PM as part of the $20/60go CAN/US/MEX deal in January. I have a separate phone for work, and I have a tablet for my browsing/streaming needs at home, so I really only use my phone on the go (public transit when I go to the office 1x a week, running errands, travelling, etc.).
A few disappointments so far, to the sound of 80s-90s music:
TIME AFTER TIME
TELUS network sucks. I use it where I live (Montreal region), in Toronto (where I need to go sometimes for work), and in Alberta (I visit friends there), and I often get only 1 bar in closed spaces. It didn't happen with the Bell network. I don't miss calls, but loading web pages and apps seems to take forever.
WHO CAN IT BE NOW?
I am inundated with spam calls since moving to PM. It may be a coincidence, but I doubt it. Virgin had an anti-spam call feature that blocked some incoming calls, and some other calls were flagged as 'potential spam' as part of the feature. PM doesn't have that, and some weeks I get like 10 spam calls a day.
YOU GET WHAT YOU GIVE
On the other hand, I love their app, the payment / monthly allocation system is great (no stupid '$5 increments' rule like PC Mobile or No Name where you always carry a balance), and the price point is great.
SHOULD I STAY OR SHOULD I GO?
I was paying $36 a month with Virgin (for 20go only) after two consecutive increases in 7 months. So it's a matter of price vs quality. I am not using my phone that much. I also have an old iPhone 12 that may explain some issues (though they were not as frequent with Virgin). I plan on changing phones this fall so maybe I'll wait.
$20 is a killer price.
PROMISES, PROMISES
I was told tier-3 brands were just as good as tier-2 or the OGs, but I am starting to have doubts. Thoughts? Similar experience? People who have buyer's remorse?