I paid my Telus bill yesterday. I have 3 lines on EPP, and I found out they’ve increased my monthly plan from the $50 plan to the $60 plan for each of the lines on my account without any notice. Has anyone else faced the same issue?
Twice now in the past week I checked mobile usage through the app and it’s showing charges for events that didn’t occur. 2 long distance texts and one long distance outgoing call. The company insists that they occurred but I know they did not and checked the phone to be sure it wasn’t just accidental. I’m happy to pay for something I used but that’s not the case here. I’m wondering if this is happening to anybody else? I’ve been with the company for 3 years and this is the first issue and I’m curious if maybe their system is glitching somehow.
Last day to grab this offer from freedom.
https://shop.freedommobile.ca/en-CA/prepaid-plans?planType=Prepaid+Multi-Month
Price is permanent, renews every 6 months, has free incoming text worldwide, hotspot and wifi calling. Plan is compatible with roam beyond add ons and you get 25gb every month and unlimited talk/global text in Canada and the US.
It’s $20 25GB 5G+ Can/US, the plan renews every 6 months. The plan is compatible with roam beyond add ons for international travel, it has wifi calling and the price of $20 is locked through their price freeze policy.
It can only be activated through customer service via chat or phone. I got it myself and for my family.
If you use less than 25GB, it’s a killer plan at $20.
Saw this add on? But shouldn’t 5g access give you enough data for hd streaming…?
Hi Guys,
I am looking for monile plan for me and my wife. I am currently on virgin mobile. I have a very bad experience with them. Firstly, they increased my rate after 3 months of joining. Also there roaming is very expensive. I went to india and I dont know how but i paid like 200$ each month whennI was away.
What I am looking for: I am mostly home and uses wifi. I do not need much data. Between 10-20 gb is fine. Roaming should be not that expensive and should be clearly stated. Us mexico should be included. Let me know if there are any cheaper plans or offers going on
Available online for self serve activation
is there any provider that has promotion of 0$ per month?
canada
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Has anyone ever dealt with a massive mobile data overage/glitch with Virgin Plus or another phone company?
On April 18th I suddenly started getting texts saying I was reaching data overage charges:
11:00pm – 95% data warning
11:26pm – $300 in additional data charges
11:40pm – $500 in additional data charges
Then at 3:40am I got a text saying that I’m $50 over my data had been temporarily blocked because of additional charges.
When I checked my account that morning, my bill suddenly showed over $1200 in data overages. Apparently in only a couple hours I had gone around 70GB over my plan.
The thing is, this makes absolutely no sense for my usage. I have a 60GB plan and I never even come close to using all my data normally. I also wasn’t even halfway through my billing cycle when this happened.
I called Virgin immediately and they blocked the data. Since then it’s been almost 3 weeks of back and forth calls. Some reps have told me it sounds like a glitch/impossible usage, while others say the charges are “valid.” Another rep told me they couldn’t investigate properly until the bill officially generated.
Now the bill is out and it’s over $1400. I paid my normal monthly amount, but obviously I cannot afford this and honestly would never pay that for data usage I don’t believe actually happened.
I’ve been with Virgin for years and have NEVER gone over my data before. I’m also confused why the supposed legal data block text didn’t come until hours after all the overages had already piled up.
Has anyone experienced something similar or successfully disputed something like this? I feel like I’m getting nowhere and the situation is really stressing me out.
Looking for a cheap alternative backup prepaid plan only. Too many non-government/banking related smartphone apps needing phone verification. Other than 711 Speakout, what other options are there.
Basically a burner phone for 2FA smartphone apps.
Must be non-voip. Tried this already.
Before I buy one from Apple any good deals for iPhone 17? All the company’s I called will charge me much higher than Apple
Some want $40 for iPhone and $60 min for internet and Thats way too much I pay $35 for internet don’t use the whole gbs
I am also getting the 512gb
I have a plan with virgin for 27$/M BYOD which is a good deal but really bad coverage in Manitoba. I was wondering if there is any way I can keep my number when I go for a vacation for the next three months. Like maybe pay 5$/M to keep my number actively no data no text?
Question about the exclusion of "premium text messages" or "short code messages" in some plans which include "unlimited" text. If I want to avoid this exclusion, the cost of the plan jumps quite a bit.
I can't find anywhere on Bell's website the current cost of sending or receiving the above messages. Does anyone know the cost per message? I get short code messages from my bank when money is withdrawn from my account or money is spent on my credit card. I'd hate to have to pay for every message.
Telus dropped the ball big time and I'd like to warn others to stay away.
For clarity I got two iPhone 15 Pro Maxs. After ordering them over the phone with the Loyalty department they took almost 3 weeks to ship, far longer than acceptable. And when I received the phones they were far below the standard of the previous refurbished phones I received from Telus.
Phone A:
https://reddit.com/link/1t71rgk/video/tbxohz72hvzg1/player
Phone B:
When I began the process of returning the phones, I was told there was several days wait for a waybill. Waited several days only to get an email stating that Find My iPhone was still enabled and a waybill couldn't be issued. But obviously I understood that I'd have to wipe and disable FMI before I shipped the phones back. I'm not sure what mechanism they used to remotely check the software status of a phone in my possession, but I digress. Had to wait several MORE days after that to receive the Waybill and send back the phones.
So altogether, 3 weeks to ship, 2 days to be delivered, 1.5 week to receive the Waybills, 4 days for them to receive it. At this point my patience is spent. Just abhorrent. The customer service is poor, their system is slow, and the product is so subpar it's laughable. This is what happens when corporations cut and cut until nothing is left. There is no longer any quality control at Telus.
