So I recently got a text saying they're retiring 3g, but my OnePlus 7T is using 4g? Am I supposed to be getting a new phone to keep using their services? If so what kind of phone will work with PM while being able to handle games like Tower of Fantasy, Blue Protocol, and Wuthering Wave?
My budget is around $700 CDN
I’m trying to login to my PM account through my phone’s web browser and I’m getting stuck at the 2FA (two factor authentication). The code is sending to my phone number, and I’m able to input it but cannot make it past it. I have no problems accessing my account through the app, but I’m not on the website. Just wondering if anyone is having similar problems with the website.
Public Mobile is changing how customers reach a support agent, replacing its long-running Community-based ticket and private-message system with a new platform called Public Mobile Expert Messaging.
The rollout started August 11 and is happening in phases. The new experience is already available nationwide through Self Serve, while Public Mobile is gradually enabling it through chats started on publicmobile.ca. The company says Expert Messaging will be fully launched on August 24.
The biggest change is where customer support conversations happen. Today, customers can still end up communicating with the CS_Agent account through Community private messages. Once the rollout is complete, that profile will be disabled and customers will no longer be able to contact Public Mobile support directly from the Community.
Expert Messaging still isn't live chat. Customers begin with Public Mobile's chatbot, which is also being upgraded with a generative messaging experience. If the chatbot can't resolve the issue, it transfers the details to a Customer Support Agent. Customers can then leave the conversation and receive an SMS or email when the agent replies.
Public Mobile says the dedicated messaging platform should be more stable than the current Community-based system and keep the entire support process inside one interface. The Community itself isn't disappearing and will still be available for customer-to-customer help.
The transition may be a meaningful improvement for a carrier that operates without traditional phone-based customer service, but it will depend heavily on how quickly agents respond and how well the new chatbot hands complex problems to humans.
Sources & more: Public Mobile – Announcement / Public Mobile – Get Help
Rogers was also one bar here and I was getting 50/5 speeds and stuff loaded snappy. Telus I couldn't even load google
FYI, for people that keeps on bitching about signal reception. Not sponsored btw. These apps can help you choose the best mobile network in your area by analyzing the nearby cell towers and their coverage.
IOS
https://apps.apple.com/ca/app/cell-towers-canada/id1086819399
Android
https://play.google.com/store/apps/details?id=org.ertyu.towerlocator
Trying to compare carriers and wondering what the downsides to PM are.
Do you have to pay to hotspot?
WIFI Calling included?
Anything else I need to know?
Thanks
So, I try the app and it tells me it is in "maintenance mode"
So, I click go to website. I log go to log in and log in. It doesn't log me in.
Try on my computer, same thing,.. sort of. I log in and it just leaves me on their main page with ads to join. I click my account and the same page reloads.
Out of curiosity, I click show, choose a plan, and then it tells me the page is down for maintenance.
It's been doing this for 2 days now. How do I post in the community for help if I can't even get into my account?
Is anyone able to view on the website a list of their purchased and gifted add-ons from before expiration dates were added? I bought a lot of international minutes for my mom years ago but can no longer see any purchased add-ons. Were they all forcibly expired?
First time going to the USA next week, I'm on the Can/USA/Mex plan using a Samsung s25 just wonder what steps I need to take to be able to use my phone when I land in the states
I recently left rogers for Public Mobile i got the 50 gig plan for $35 good deal im happy! But currently im having issues with iMessage when ever i send a picture with a message my iMessage just craps out and goes to SMS I dont recall this happening on ROGERS... So im wondering if anyone else has this issue or maybe it's my iPhone being a pain in the arse.... I also did a network reset which fixed it for maybe 2 hrs and it's back doing it again
Or am I better off waiting a few more days? Planning on the switch since I’ll be in the US more often.
I got a cold call from another mobile plan provider in my country (Bell) and they were trying to sell me some plan and I just told them im very happy with my current plan
so naturally they asked me "how much are you paying and how many gb" (probably to try and one up my current provider) and when I told them 35$/mo for 80gb US CAN MEX they just said have a good day and hung up LMFAO
Love public mobile
eSIM installation failed. I can’t even submit proper ticket because it’s trying to send 2FA code to my number which is no longer active with previous carrier. Clearly should have done more research before joining them. Support via community forum is laughable.
The internet hasn’t been working for me since this morning now. I tried troubleshooting but nothing seems to work.
Want to check if it’s only me or someone else is having the same issue?
Pet peeve, but So many people are mentioning the $20. Promo as if they forgot it's a two year 50% off promotion.
You're on a $40 plan that's temporarily discounted.
Given that Telus just slashed its dividend and new CEO is going to shake things up, they may not be discounting as aggressively as the past with matching freedom's plans etc.
I hope you all can transition to another great plan when the promo ends, let's just be realistic of what the plan you own
Gez can someone at PM update their phone list so I don’t gotta call in every month to get the $5 fee credited for the 3G charge! This is crazy! Specially when u can’t talk to someone and gotta do this via tons of emails!
Got a new phone cause I had a older one but still getting charged the 3G charge of $5 they told me they haven’t updated the system with these phones and if I get charged again next bill cycle to call in to get the credit! That’s annoying n waste of time! When they could just update their phone list of compatible phones
Sorry I’m annoying been dealing with this for 2 months!