Home 4 … camera works but everything else is blank. Did I break the setup?
Update:
I’ve been having issues with this router for a bit with IoT devices and decided to finally replace it and create the dedicated IoT network again. Immediately started working and displaying telemetry. Thanks everyone!
Original:
Got my Gardyn Home 4 this week and I think I botched the very first step. During pairing I accidentally connected it to my 5 GHz WiFi before realizing it only wants 2.4 GHz. It sort of half-connected … the timezone kept failing. I restarted the app to try again, and when it came back the device was just… set up, with the timezone saved. It never let me redo the setup from the start, so I don’t think it ever fully finished.
Since then I’ve gone through the whole setup, placed all my pods, and tried basically everything to reset it: paired and unpaired multiple times, switched it onto the correct 2.4 GHz network (created a dedicated IoT network), even renamed the device to keep things straight. The device is clearly online now (the home screen isn’t greyed out).
But here’s what still doesn’t work:
💡 Doesn’t show light status (says “Off” even when the lights are physically on)
💧 Doesn’t show water level (just blank dashes)
🔧 Doesn’t show a firmware version at all
🚰 Won’t let me run a manual water cycle
🌡️ Doesn’t show temperature or humidity
The weird part: the camera works perfectly. It’s taking pictures and displaying them in the app with no issue. So it’s not totally disconnected … it’s like the camera made it through setup but none of the sensors or controls did.
I’ve already contacted Gardyn support and all I got was an AI that recommended something that didn’t really work (waiting to get a human). Plants are in and the lights/watering are physically running fine (or at least were before the AI took over the water scheduling, now it set to midnight and I need to make sure it actually waters),
Curious if I’m missing an obvious step.