u/SweetyPeety

Ever since Microsoft changed their layout, I can no longer redeem points for any reward. I keep getting the message - "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions."

The thing is that I haven't gone anywhere. This issue only started after they changed the layout. I contacted Microsoft about this problem and keep getting the run around essentially repeating the same thing. I checked my region settings, and they are where they should be, so the problem has to be on their end. Any idea what to do here?

I received a coupon code for free shipping, but when I apply it to my order, it doesn't apply and I get the message "you already have this coupon." Does that mean it will come off when I check out or is something wrong. I was just sent this coupon code earlier this evening