u/Tall_Scientist_2536

**After cancelling my business account with Verizon they charged me when I should not have been charged.**

**Verizon later admitted the charge was wrong, promised me a credit, sent confirmation that a credit was applied, then the balance came back (multiple times) Verizon eventually sent it to collections/reported it to my credit.**

**I’ve spent countless hours on the phone with them trying to speak with someone that knows what’s going on and no one seems to know anything.**

**Has this happened to anyone else and do you know how to get past speaking to customer support that doesn’t know anything?**

After cancelling my business account with Verizon they charged me when I should not have been charged.

Verizon later admitted the charge was wrong, promised me a credit, sent confirmation that a credit was applied, then the balance came back (multiple times) Verizon eventually sent it to collections/reported it to my credit.

I’ve spent countless hours on the phone with them trying to speak with someone that knows what’s going on and no one seems to know anything.

Has this happened to anyone else and do you know how to get past speaking to customer support that doesn’t know anything?