
Why do our RTS's keep coming back?
Can anyone explain this or suggest a better process?
Probably a decent 10% of the packages customers bring in to our FXO to return to sender or our expired HALs end up returning to the customer or us. Ground has the worst success rate, but Express isn't immune.
Note that I always do the RTS scan, but I'm not entirely sure all my coworkers do. Is that the only issue?