Slice's app only banking policy is hurting me.
My phone has been dead since yesterday, leaving me completely locked out of my funds due to Slice's strict app-only banking policy. Without a device, I cannot transfer money via IMPS or RTGS, as there is no web/internet banking facility available. I cannot withdraw cash because there is no physical ATM card or branch network to fall back on, and I cannot cover basic daily expenses like groceries, utilities, or transportation.
While other traditional banks allow me to at least receive OTPs and manage essential transactions on a basic feature phone, Slice leaves customers entirely stranded without a smartphone. This is an unacceptable vulnerability in modern banking.
Slice, if you are lurking here: take this as urgent, critical feedback. I have noticed that you are scaling and making profits, but convenience should not come at the cost of basic accessibility and financial security. Launch a fully functional web-based internet banking portal as soon as possible. Because the moment I get a new phone and regain access to my funds, I am emptying that account for good.