Aetna delay in payment. Next steps?
I had surgery on my foot in December. Insurance covered all the payments except a $40K charge for the hospital bill. Submitted everything they asked for and waited patiently. Nothing happened. I kept getting emails and calls about the $40k charge. Aetna claims they were missing a form which we submitted. The agent asked me the questions over the phone and was able to submit. The form was trying to gauge if a workplace or other insurance provider should be liable. Anyway since then my charge has been stuck in pending. One rep for Aetna said they had everything they needed and it should be a few weeks but then a few weeks fly by and now it's been months. Calls to Aetna just reveal that the status is pending and reps can't do anything. Another requested the reference number so they could resubmit which I provided but nothing. We've had this escalated by everyone we speak to and this just feels like I'm being kicked down the road. I'm worried this could affect my credit. Advice on how to handle would be appreciated.