AUTOZONE FRIED MY COMPUTER SYSTEM 2017 JEEP COMPASS TRAILHAWK 🚨
so long story short I had my battery replace in December 2024 at autozone. never had any issues with my car ever . I keep up with maintenance, never had a light on . None of that . Yesterday my car hesitated to start but eventually started after getting it towed. It was starting up perfectly fine with no issues so next morning i ran it up to autozone. Now this first location tested the batteries and said they both were bad . She stated they couldn’t replace the aux and needed a battery reset machine. After calling another location he said that exact model doesn’t need the battery reset machine. She said okay and was gonna swap the one out and she can’t do the auxiliary battery cause she don’t kno where it’s at . I told her never mind and went to another location . The next location had both batteries in stock and he got them pulled up , they were covered under warranty and he agreed to do the swap. As said my car was running good . Never no problem , nothing . He came out to swap the batteries and told me turn my car off . After he got done doing what he was doing he told me to turn my car on . My car wouldn’t start. There was no lights on . There was no signs of life . He took it apart a little and tried to find if there was a lose wire . Nothing was working . He than found 2 blown fuses . How that happened ? I have no idea . He replaced them both with new fuses and got everything hooked up . He told me to try to turn the car and nothing worked no matter what he did. He than told me he was gonna have to get it towed to AutoZone mechanic shop and they would look and see what’s wrong. AAA ended up coming and I told him every last thing that happened . He told me he was gonna go in and make sure everything is connected right . Upon the AAA man checking off rip he seen the top cable was missing . He thought he had missed the cable and it got stuck under the battery . We’ll be took it all apart and apparently the dude had doubled up and messsed up whatever he did he fried the entire cars computerized system . AAA tech went in and let them know exactly what happened and what was wrong . I got it towed to the mechanic shop and he said he can tell me 100% before he even diagnoses it that it fried the entire computer system … they offered that if I pay outta pocket for a rental they’ll 100% reimburse me . I’m not coming out of pocket one dime . this ain’t on me .
Now . I owe 14k on the car . I’m still making payments . I never had a problem ever . My credit is poor and I’m not putting one cent of my money down on a vehicle . This is 100% on them to make whole of the entire situation. I want them to pay off what’s left on my loan so I don’t have to pay nothing on a fried car , and I want a down payment on a car . My only loan options is Carvana right now . The down payment on a car is 14k. And that’s for a similar car just like the one I had that was up and running fine with no problems ever. I will be willing to keep paying a car note if they get me in one since I have no other options . As said to make whole they have to put me in the same situation I was in before their employee touched my car. Them paying off the loan won’t help NOTHING. I need a car. How should I go about this . This is all documented by the way. The AAA driver has already told the repair man everything he seen and what happened along with the AutoZone man. He is taking full responsibility.