KEH Quoted me over $1K for an EVF repair. RX100M7
I bought a well used RX100M7 in late August from FB Marketplace. The EVF didn't work, so I got a bit of a deal on it at $750. I figured I'd enjoy it as-is for a while, and then get it fixed.
I put out feelers for repair via KEH and a smaller mom-n-pop shop in Connecticut which is "Sony Certified" or whatever. That other shop quoted me $450, but I think it was an actual human who read my email and saw that it needed an EVF repair/replacement.
KEH sent me an automated quote of $315 starting rate. So I figured I didn't have much to lose and maybe the EVF is covered in this standard rate.
After two weeks of them acknowledging receipt of the camera, they finally emailed me an assessment today as follows:
"Hello ,
Upon further inspection of your Sony DSC RX 100 M7 with Serial Number #xxxxx the repair technician discovered the following:
This is not covered under the standard repair price. We must re-estimate the repair cost to $1071 +$29.95 for Two - Day shipping. This will bring your total to $1100.95. The re-estimate covers the labor, cleaning, and additional parts and shipping. Do you wish to approve the re-estimate?
The part is expected to be delivered in approximately weeks. Once it does, we will complete the repairs and ship it back to you as soon as possible.
Or, if you choose, we can return the equipment to you unrepaired with a $100 bench fee, plus shipping cost. You will also receive an email from FedEx with a tracking number. If you are unable to sign for the package, please let us know by replying to this email. By requesting the package to be sent without a signature you are waiving KEH from any responsibility for any lost packages."
I declined as the cost of the camera and repair together exceeds buying a new or mint example. And now I have to pay $100 just for them to send me my imperfect camera back.
I then asked if they could just perform a cleaning and how much that would cost. I'll see what they come back with but I'm assuming it's that standard $315 rate.
Just letting you guys know how KEH operates for repairs.
