
Could they be any more lazier?
I sold an item to a buyer, shipped out, BUT it didn't update and I was getting an automated warning from Posh about the item not tracking. It's almost the 7 day mark and it still hasn't arrived at the buyer's USPS shipping facility yet, so I'm emailing just in case and the buyer has been unresponsive. And lo-and-behold, 5 hours later after I submitted a ticket. A response telling me how to access my account after not having access to my email...
All because I included the word "email" in my initial support message. I'm Posh Ambassador II but I know that apparently means nothing to them. Yes I know they're using AI and outsourcing, but I really wonder where my 20% is going with this type of behavior.