u/That_rotary_guy

Finally got the call today that my chargeback went through. In late November I ordered the Ursa Minor 32 + PAC set. Early January it was finally delivered. A big bag with a small (ish) box inside it. I thought maybe they were sending the other part separately?

Nope, the bag had two codes on it, one for the PAC, one for the throttle. I immediately contacted their CS and UPS to try and resolve it. Took pics of the bag, the box and its contents and everything needed. Even bought the throttles again from global shipping and asked for just a refund from the missing set rather than them sending a new one. Nope. They kept pushing back against me. So I went to PayPal and somehow they were allowed to request I send back an item I didn’t receive in the first place, this went on for 3 months. So I went to my bank and issued a chargeback, explaining the same thing, with the same photo proof, same details etc. finally got the call today that the chargeback went through.

Buyer beware. Their products are amazing, but their customer service doesn’t exist. If you can find it on Amazon, always go that route first.